In the on-going effort to maximize housing assistance funds available to our clients, use less paper, reduce environmental waste, and help us become more efficient, after May 4, 2015, Pierce County Housing Authority (PCHA) will no longer issue paper checks. All housing assistance payments will be delivered by either a direct deposit or debti card method.
In order to assure you are able to obtain detailed information about your payments, Pierce County Housing Authority offers access to the online HMS Payment Access for Landlords (PAL) system. Using this system, you will be able to register and access information regarding the direct deposit or debit card deposit of the monthly Housing Assistance Payments (HAP) for all your tenants.
Please take the time to visit the website and familiarize yourselves with the new system at: www.hmsforweb.com/pal. There are instructions provided to assist you in accessing your information. After successful registration, you can log in and check your payment history and print out payment information. You will need an e-mail address to complete the on-line process. If you do not have an e-mail account, you can sign up for a free account at www.hotmail.com, www.gmail.com, www.msn.com, or www.yahoo.com. Obtain the email address before registering on the PAL site.
Through HMS PAL, you will be able to view an 18 month payment history and current year to date totals. Your most current payment data will be available online on the day following a check run process. This includes mid-month payments that are applicable for new move-ins, lease ups, and payments that have been held for abatements. However, keep in mind that it may take 3-5 business days for the receipt of your actual payment in your bank account based on the time it takes your bank to process direct deposits.
You can opt to receive email notifications that a recent payment has been posted to the web, by enabling email notifications. If you would like to receive an email notification, you must select to turn on email notifications after you log in to HMS PAL by clicking on "Email Settings" in the left menu. All landlords who received a payment the previous day and have turned on email alerts will receive an email. The email will let you know that your current month's statement is available online, and it will provide you with a link that will bring you to the login page.
If you have technical problems with the PAL site, you can email firstname.lastname@example.org for assistance. If you have questions about payment dates, payment amounts, etc, you should contact PCHA directly.
At PCHA, we are always looking for ways to expedite and simplify our functions in order to better serve both our landlords and clients. By implementing the usage of HMS PAL and the Direct Deposit method for making rental assistance payments , we hope to offer an easier and more convenient method for you to verify and receive housing assistance payments and information. For any questions or comments regarding HMS PAL, please email: email@example.com.
Property Managers: Washington State Department of Licensing does not prohibit the use of direct deposit for receiving rental assistance payments. Questions regarding the handling of direct deposits can be directed to DOL staff at (360) 664-6514.